Refund policy
At SOMAIA, your satisfaction is our priority. If, for any reason, you are not completely satisfied with your purchase, please refer to our return and exchange policy below.
📅 Return Period
You have 15 days from the date of receiving your order to request a return or exchange.
✅ Eligibility Conditions
To qualify for a return or exchange, the item must:
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Be in its original, unworn condition.
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Be returned in its original packaging, including all accessories, certificates, and documents provided.
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Be accompanied by proof of purchase (invoice or receipt).
🚫 Non-Returnable Items
The following items are not eligible for return or exchange:
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Personalized jewelry (engravings, special orders, custom sizes).
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Earrings, for hygiene reasons.
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Sale or final sale items.
🔄 Return or Exchange Process
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Contact us at [your contact email] with your order number and the reason for your return or exchange.
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Once your request is approved, we will provide you with a prepaid return label.
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Carefully package the item and drop it off at the designated collection point.
💳 Refunds
Refunds will be issued to the original payment method within 5–10 business days after we receive and inspect the returned item.
Exchanges will be processed subject to the availability of the requested items.
🎁 Gift Packaging
If your order included gift packaging or promotional items, these must also be returned to receive a full refund.
At SOMAIA, we are committed to making your experience as enjoyable as possible. For any questions or further assistance, feel free to contact us at info@justsomaia.com